Specialist Case Manager

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.

About the role:

We are excited to expand our team based in our ANZAC Village in Sydney’s stunning Northern Beaches and have vacancies for two newly created roles as Specialist Case Managers for our Homes for Heroes program.

This role will collaborate closely with the Housing Program Manager, as well as other peer positions, in being the primary point of contact for intake and referrals, you will collaborate closely with the Veteran Housing Program Manager and those in peer positions. You will provide critical case management support to veterans who are experiencing homelessness or at risk of becoming homeless and have demonstrated experience in dealing with complex, high-risk cases.

This role is instrumental in advancing Homes for Heroes vision, empowering veterans to break the cycle of homelessness. Your focus will be on supporting each Veteran with long-term housing goals by working closely with them and a range of providers to create a Transitional Housing Support Plan with clear objectives and goals to achieve this outcome.

A bit about you:

• Minimum bachelor’s degree in health, welfare, community services, or a mental health discipline
• Minimum 5 years demonstrated experience in specialist and complex case management- ideally within mental health, veteran support, homelessness or the community services sectors
• Knowledge of the Australian Defence, ESO, and Veteran communities, with the ability to navigate relevant agencies and departments
• Experience in supporting individuals within the homelessness sector and experience in finding housing solutions
• Demonstrated ability to create and implement Support Plans based on SMART goals
• Proactively support veteran’s successful transition back into the community, maintain continuity of care through outreach and follow-up case management
• Proven ability to work under pressure, handle difficult situations, and manage a diverse caseload effectively
• Willingness to work occasional weekends or evenings and attend work related events

To Apply:

• Please include both a resume and cover letter addressing how you meet the requirements of the role (no more than two pages)
• Applications close Friday 8th August, 2025
• Please note we will be moving candidates through the recruitment process as applications are received

RSL LifeCare offers a range of benefits:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave
• Working with a supportive, committed and loyal team

Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.